The Hope Group ("The Hope Group," "we," "us," or "our") operates the website hopegrouphealth.com (the "Site"). This Privacy Policy explains what information we collect through the Site, how we use it, when we share it, and the choices you have.
This policy covers the Site and the programs and subsidiaries presented on it, including Havenwood Academy, Havenwood SLC, Emerge, and Engage.
This Policy Is Not Our HIPAA Notice
This Privacy Policy applies only to information collected through this website. It is not our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA), and it does not govern protected health information (PHI) created or maintained in the course of treatment. Clients and families receiving services receive a separate HIPAA Notice of Privacy Practices, which governs that information.
Please do not submit clinical, diagnostic, or other sensitive health details through the forms on this website. Website forms are not a secure channel for protected health information. If you need to share clinical information, call us at (435) 586-2500 and we will direct you to a secure method.
Information We Collect
Information you provide to us. When you submit a contact or callback form on the Site, we collect the information you enter, which may include your first and last name, email address, mobile phone number, subject, and the content of your message.
Records of your consent. We collect and retain a record of your explicit consent when you opt in to receive text messages, including the date and time of that consent and the form on which it was given.
Information collected automatically. When you visit the Site, our hosting provider and analytics tools automatically collect standard technical information such as your IP address, browser type and version, device type, referring page, the pages you view, and the dates and times of your visits. This information is used in aggregate to understand and improve Site performance.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and coordinate a return phone call, email, or text message.
- Provide information about our programs and services that you have requested.
- Operate, maintain, secure, and improve the Site.
- Comply with our legal, regulatory, and accreditation obligations.
Specific to mobile numbers:
- We use your mobile number solely to coordinate a return phone call or send transactional messages related to your request.
- We do not use your phone number for automated marketing or sales promotions unless a separate, distinct promotional opt-in is completed.
How We Share Your Information
We do not sell your personal information. We share information only in these limited circumstances:
- Within The Hope Group. If your inquiry concerns a specific program, we may route your contact information to the appropriate Hope Group program or subsidiary so the right team can respond to you.
- Service providers. We use third-party vendors to operate the Site and communicate with you — for example, website hosting, email delivery, and telephony or messaging providers. These vendors may process your information only as needed to perform those services for us.
- Legal and safety. We may disclose information where required by law, subpoena, or other legal process, or where we believe in good faith that disclosure is necessary to protect the rights, safety, or welfare of any person.
Mobile Information Sharing Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile Information and SMS Consent
Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of receiving services from The Hope Group.
Opt-Out and Support Rights
- You can cancel the SMS service at any time. Just reply STOP to the text.
- After you send STOP, we will send you a reply to confirm that you have been unsubscribed. After this, you will no longer receive texts from us.
- If you want to join again, just sign up on our form.
- If you are experiencing issues, reply HELP for assistance, or contact us directly at contact@thehopegroup.com or (435) 586-2500.
Cookies and Analytics
The Site uses cookies and similar technologies to keep the Site functioning correctly and to measure traffic. We use WordPress.com and Jetpack statistics to understand aggregate Site usage. Most browsers let you refuse or delete cookies through their settings; disabling cookies may affect how parts of the Site function.
Data Retention
We retain form submissions and SMS consent records for as long as needed to respond to your inquiry, to maintain a record of your consent, and to meet our legal and recordkeeping obligations. You may ask us to delete your submission using the contact information below.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information collected through the Site. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Children's Privacy
The Site is intended for parents, guardians, referring professionals, and other adults. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us information through the Site, contact us and we will delete it. Information about adolescents receiving our services is governed by our HIPAA Notice of Privacy Practices, not this policy.
Your Choices and Rights
You may request access to, correction of, or deletion of the personal information you submitted through the Site by contacting us below. You may opt out of text messages at any time by replying STOP, and you may ask us not to contact you by phone or email. Depending on where you live, you may have additional rights under applicable state privacy law; we will honor those rights as required.
Third-Party Links
The Site links to other websites, including those of our programs and outside organizations. We are not responsible for the privacy practices of sites we do not operate. Review the privacy policy of any site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page.
Contact Us
The Hope Group
8097 W 2000 S
Cedar City, Utah, United States
Phone: (435) 586-2500
Email: contact@thehopegroup.com